Luxury Hotel Vienna

Hotel Policies – Your Stay at a Glance

To ensure a seamless and comfortable experience, Hotel Imperial Vienna maintains the following policies. Please review the key details before your arrival:

Check-in & Check-out:

• Check-in: From 3:00 PM
• Check-out: Until 12:00 PM
• Early check-in or late check-out is subject to availability and may incur additional charges.

Cancellation & Prepayment:

• Policies vary based on rate plan and booking source. Please refer to your confirmation for exact terms.
• Non-refundable and flexible options are available.

Children & Extra Beds:

• Children of all ages are welcome.
• Cribs and extra beds are available upon request (subject to availability and room type).
• Additional charges may apply for extra beds or rollaways.

Pets:

• Pets up to 18 kg are allowed upon request.
• A cleaning fee may be applicable.

Payment Methods:

• The hotel accepts major credit cards: Visa, MasterCard, American Express, Diners Club.
• Cash payments accepted in EUR.

Smoking Policy:

• The hotel is a non-smoking property.
• Designated smoking areas are available.

Accessibility:

• The property offers accessible rooms and public spaces.
• Elevators and support services are available for guests with limited mobility.

For specific questions or special requests, please contact our concierge or reservations team. Your comfort is our priority at Hotel Imperial Vienna.